Refund policy

RETURN OR EXCHANGE POLICY

 

We have a 3 Day Return/Exchange policy, which means you have 3 Days from the date of delivery to register an order return/exchange. Return window will be automatically closed after 3 days. 

• You can mail us at jeweltune1@gmail.com or WhatsApp us @ +91 74004-53537 for the return/exchange request.
• Refund will be issued as Store Credit in the form of Coupon Code only. 

Please note:

• UNBOXING VIDEO* is mandatory in case of any Return/Exchange request.
• WE CANNOT ARRANGE A RETURN PICKUP FOR YOU UNLESS YOU HAVE RECEIVED A DAMAGED OR WRONG PRODUCT.
• The to and fro courier cost will be borne by you if you wish to return the product. Additionally, there is a shipping fee of ₹80/- for sending the product from our side, which you will need to bear.
• PLEASE NOTE:WE DO NOT HAVE ANY REFUND POLICY. PLEASE REFRAIN FROM IMPULSIVE BUYING. 
• Please return your products unused in the same condition as you received it. If the products are found to be used or damaged we will not be able to refund your money or help you with exchange.
• Feel free to get in touch with us if you have any doubts or you want further assistance by emailing us at jeweltune1@gmail.com or send us a message on WhatsApp +91 7400453537. All your queries will be solved between
• Monday-Saturday, 11:00am-5:00pm.All pending queries will be solved the next day. 
• We do not work on SUNDAY or on National Holidays.
• WE CANNOT HELP YOU ON INSTAGRAM DM OR FACEBOOK MESSAGE for all order related queries. kindly Whatsapp us or email us with your query. 
• We request you to keep all your communication with us either on email, or on WhatsApp for all your order related queries.
• Cancellations will only be possible till the order has not been dispatched from our warehouse. 

How to shoot an Unboxing Video?

Start the video from showing a 360 degree view of the parcel in packed condition so as to confirm the parcel is not tampered before. Open the package and the products in front on the camera itself without taking the screen away from the parcel. Check the products in the parcel and if any damage is found, show it in the camera before you switch off the camera.

From JewelTune Family!